Ambreen Zubair
Team Lead at Mobilink GSM
- Location
- Pakistan
- Industry
- Telecommunications
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Ambreen Zubair's Overview
- Current
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- Team Lead at Mobilink GSM
- Past
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- Senior Services Officer at Beacon House Informatics
- Asst. Project Manager at Government Model Degree College
- Education
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- Pak-American Institute of Management Sciences, Lahore
- Federal Government College for Women F-7/2, Islamabad, (University of Punjab)
- Pakistan Embassy School, Jeddah Saudi-a-Arabia
- Connections
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58 connections
Ambreen Zubair's Summary
Searching for a position that is driven to unparalleled excellence and promotes professional development based on dedication, loyalty, and work ethic. My career, outlined on the resume, is marked by rare abilities and competence developed by a strong work ethic and profound expertise.
Ambreen Zubair's Experience
Team Lead
Mobilink GSM
Public Company; 1001-5000 employees; Telecommunications industry
July 2003 – Present (10 years) Mobilink
Core responsibilities are managing a team of 15-20 agents at Contact Centre Lahore. Ensuring all targets/KPI’s are met set by the management within time frame. Team adherence, monitoring calls, giving feedback to agents based on call evaluation. Motivating and conducting training sessions for achieving high customer satisfaction. Along with that also worked in Pre-Active sale activation, call coordination, GPRS and Quality Assurance
Senior Services Officer
Beacon House Informatics
September 2001 – April 2002 (8 months) Lahore
Responsibilities were to provide solutions to students regarding their records, training courses, issuance of certificates and validation checks. To monitor student’s financial dues and student teacher interaction during training session, also coordinating for the provision of study materials, and additional lab facilities to students and trainers. Compilation and presentation of data related to trainers’ work-hours to accounts department for salary purposes was also important part of my job
Asst. Project Manager
Government Model Degree College
April 1998 – July 2001 (3 years 4 months)
Responsibilities as Asst. Project Manager Computer Centre were student counseling, maintaining finance and administration that include registering students, classes timetable scheduling. Accounts examination, Scheduling advertise and strategies for improvement of college.
Ambreen Zubair's Courses
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Independent Coursework
- Lead to Inspire – Inspire to Perform (Training Workshop)
- E-Learning Microsoft Office certification of Excel 2007, word 2007, PowerPoint 2007, Outlook 2007 (Microsoft)
- Lean Six Sigma Yellow Belt (Six Sigma Yellow Belt)
- PEOPLE MANAGER’S TOOLKIT (Training Workshop)
- Developing A Culture Of Service Excellence In Customer Care (Training Workshop)
- Culture Of Excellence & Our Corporate Values (Training Workshop)
- Going The Extra Mile (Training Workshop)
- Developing A Culture Of Service Excellence At Mobilink (Training Workshop)
- Unleash The Leader Within (Training Workshop)
- Managing for Results (Training Workshop)
- The “Results Through Leadership” Development &Training Program (Training Workshop)
- Working With Assertiveness (Training Workshop)
- Counseling For Performance (Training Workshop)
- Leap On To The Leadership Ladder (Training Workshop)
- Team Building (Training Workshop)
- Calling In Life (Training Workshop)
- Empowerment For Service Delivery (Training Workshop)
- Management And Computer Courses (Certificate)
- Ms Excel 2000 ,Ms word 2000, Computer Fundamentals, Windows NT 4.0 Workstation& Administration
Ambreen Zubair's Skills & Expertise
Ambreen Zubair's Education
Pak-American Institute of Management Sciences, Lahore
M.B.A, • Finance
1996 – 1998
Federal Government College for Women F-7/2, Islamabad, (University of Punjab)
B.Sc, • Double Math and Physics
1993 – 1995
Pakistan Embassy School, Jeddah Saudi-a-Arabia
F.Sc, Pre - Engineering
1991 – 1992
Ambreen Zubair's Additional Information
- Interests:
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• Travelling • Listening soft Music • Command over different computer programs • Books - Finance, Strategic, Methodology, Religious
- Groups and Associations:
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Contact Ambreen for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
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- reference requests
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