Annie Tariq
Commercial Support Officer - Business Intelligence and Consumer Insight at Telenor
- Location
- Pakistan
- Industry
- Telecommunications
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Annie Tariq's Overview
- Current
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- Commercial Support Officer-Business Intelligence at Telenor Pakistan
- Past
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- Customer relation Officer at Telenor Pakistan
- Customer Relation Officer at Telenor Pakistan
- Trainee Service Intelligence Team at Telenor Pakistan
- Education
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- University of the Punjab, Lahore
- Recommendations
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1 person has recommended Annie
- Connections
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500+ connections
Annie Tariq's Summary
I am exploring the possibility for placement opportunity in a multi-facet/multi-national organization. In the most professional manner that brings the best out of me, in terms of performance and learning. And which helps me to consolidate my career by developing and enhancing my technical and managerial abilities.
More than 5 years of Working with Multinational in Customer Services Division and Business Intelligence & Consumer Insights in the Market Research Unit.
Can coordinating qualitative research studies like one-on-one or focus groups.
Confident telephone manner and face to face skills when doing research.
Comprehensive knowledge of Word, Excel, PowerPoint.
Ability to work well with numbers and analyze complex data.
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Knowledge of consumer behavior and why they buy certain brands.
Ability to work in a structured and organised manner.
Experience of quantitative and qualitative research.
Confidently communicate market research insights to influence business
decisions.
Expertise conducting research required to develop strategically sound business plans and used to generate capital
Ability to quickly learn/adapt to new technologies/systems.
Strong Analytical and reporting skills.
Ability to translate strategic decisions into short term operational plans.
Expertise in people management.
Able to set effective priorities to achieve immediate and long-term goals.
Ability to work under pressure and critical situation.
Annie Tariq's Experience
Commercial Support Officer-Business Intelligence
Telenor Pakistan
Public Company; 10,001+ employees; TEL; Telecommunications industry
March 2012 – Present (1 year 4 months) Islamabad
Designing effective questionnaires based on activity objectives and market
knowledge.
Making sure that methods of data collection are effectively and accurate
Responsible for collecting market data and evaluating information from diverse
market sources. Analyzing qualitative & quantitative information to support and
review new and existing marketing and sales strategies.
Customer relation Officer
Telenor Pakistan
Public Company; 1001-5000 employees; Telecommunications industry
2007 – 2012 (5 years)
Customer Relation Officer
Telenor Pakistan
Public Company; 1001-5000 employees; Telecommunications industry
2007 – 2011 (4 years)
Trainee Service Intelligence Team
Telenor Pakistan
Public Company; 1001-5000 employees; Telecommunications industry
November 2009 – September 2010 (11 months)
Research/Explore and recommend latest Techniques for service excellence, aligned with Departmental strategy and requirements
Innovating and improving non assisted service channels. Using Non Assisted channels for both Sales and Service
Conduct survey, analyze and asses the processes, procedures, operations and communications
Make business cases to be implemented for improving operations and communications.
Calculate impact of implemented policies and procedures and recommend changes accordingly.
Supervise officers and providing them directions for collecting voice of customer and for research and benchmarking practices.
Planning and organizing the workload to be shared between the assigned specific numbers of staff and achieving operational efficiency.
Responsible for gathering and analyzing voice of customer to recommend changes that would help increase customer satisfaction
Responsible for recommending changes in current SLAs (Service level agreement, SOPs (Standard operating procedures), product features to enhance customer satisfaction and customer perception
Maintaining Employee morale and motivation by motivational and team bonding exercises.
Provide accurate and precise information about products and services; value added services, packages, and ongoing promotional activities to the caller/customer.
Suggest alternatives and possibilities solution of Data services, SMS issues and Telenor packages related problems to resolve customer’s complaints on priority basis.
Annie Tariq's Projects
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Customer Profiling - Easy Paisa Mobile Account Holders
- March 2013 to Present
Team Members: Annie Tariq360 degree profiling of Easy Paisa Account holders and Non-Account holders-
To determine the type of Easy Paisa Current and the potential Customer.
Annie Tariq's Languages
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Urdu
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English
Annie Tariq's Skills & Expertise
Annie Tariq's Education
University of the Punjab, Lahore
Bachelor's degree, Journalism
Annie Tariq's Additional Information
- Groups and Associations:
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Contact Annie for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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