Hatim Khan

Process Change Enabler

Location: Pakistan
Industry: Management Consulting

As a LinkedIn member, you'll join 225 million other professionals who are sharing connections, ideas, and opportunities.

See who you and Hatim Khan know in common
Get introduced to Hatim Khan
Contact Hatim Khan directly

View Hatim's full profile

Hatim Khan's Overview

Current

Team Lead Business Process Improvement at Power Distribution Programme- USAID

Past

Managing Consultant at Enterprise for Business & Development Management
General Manager Strategy & Projects at Enterprise for Business & Development Management
Senior Manager Business Process at Pakistan Telecommunications Company Limited

Manager PMO Corporate Development at Pakistan Telecommunications Company Limited
Manager Business Process Formulation at Pakistan Telecommunications Company Limited
Project Manager at Esecure Kestral
Business Analyst at D. Tech
Project Supervisor/ Tutor at University College Islamabad

see less

see all

Education

London School of Economics and Political Science
University of London

Connections

217 connections

Vision-driven, goal-oriented process and project professional with a wealth of experience planning and leading large-scale, process improvement and project management projects. Highly adept at facilitating enterprise-wide change management initiatives.

Team Lead Business Process Improvement

Power Distribution Programme- USAID

August 2012 – Present (11 months)

Leading the Business Process Improvement team to improve core commercial processes and procedures of electric utility distribution companies. Responsible for managing the Business Process Improvement Project from design to delivery.

Developed the Business Process Improvement Methodology and project plan.Extensive engagement with project stakeholders to create buy-in for change. Guiding survey team to identify key areas of improvements as per the ‘voice of the customer’. Conducting process improvement workshops for end-users to derive design intentions for improvements in a consultative and participative manner. Performing detailed analysis of process data using the six sigma methodology to enable data driven decision making for process change. Overseeing the Development of process models and user requirements for the technology team

Managing Consultant

Enterprise for Business & Development Management

Partnership; 11-50 employees; Management Consulting industry

March 2012 – July 2012 (5 months) Islamabad

Managing projects and programmes from inception to delivery. Guiding proposal/project development, project/programme setup and implementation. Managing client requirements and expectations. Supporting internal organisational development and management initiatives

General Manager Strategy & Projects

Enterprise for Business & Development Management

Partnership; 11-50 employees; Management Consulting industry

January 2011 – March 2012 (1 year 3 months)

Responsible for four functions in the firm. These are Project Management, Strategy, HR&OD and Training. We are busy building our Project Management Center of Excellence to enable real-time support in planning, costing, scheduling and efficient resource utilization. We are also busy building the firms HRMS to leverage our key resource to the next level

Senior Manager Business Process

Pakistan Telecommunications Company Limited

May 2010 – January 2011 (9 months) Islamabad

Gather project requirements and map high-level processes. Reengineer existing business processes to maximise value through in-depth assessments of people, process and technology dimensions. Supervise and mentor process improvement team. Deliver in-depth presentations to management on process improvement cases and results of data analysis. Partner with and guide cross-functional departments on process improvement initiatives. Lead process performance measurement, analysis and reporting and root cause analysis.

Manager PMO Corporate Development

Pakistan Telecommunications Company Limited

December 2009 – May 2010 (6 months) Islamabad

Managed PMO, holding accountability for managing shared resources, identifying standards and monitoring compliance of projects across five corporate development departments. Coordinated risk assessments, gap analysis and reporting on project issues. Set protocol and processes for conveying project data and issues to team members. Consolidated and analysed program data, comparing results with baseline and conveying status to management for review. Presented regularly on project progress to management and stakeholders at all levels.

Manager Business Process Formulation

Pakistan Telecommunications Company Limited

January 2008 – December 2009 (2 years)

Modelled and redesigned processes, workflows and roles to support business change. Translated processes and workflows into validated business documents. Assessed and resolved gaps in procedures, projects and programs. Analysed effectiveness through key performance indicators (KPI). Partnered with stakeholders to implement and monitor redesigned processes, and with change management, training and HR to drive successful process transformation. Generated process knowledge base for visualising value streams. Formulated full process documentation, including process maps, narratives and work instructions. Performed cost-benefit analysis and translate business requirements into functional specifications.

Project Manager

Esecure Kestral

February 2007 – January 2008 (1 year) Karachi

Managed projects from concept to completion. Liaised with clients to identify business objectives and generate overall statement of work (SOW). Formulated project documentation, including schedules, risk / issue logs and resource forecasts. Devised, executed and monitored budgets. Built, led and mentored world-class project teams. Adeptly managed and fulfilled project deliverables on time and under budget.

• Spearheaded development and implementation of information security awareness programme for 1500 employees of a major bank.
• Drove design and deployment of single-window application proposal for trading community; generated specifications for information access and retrieval and aided in development of electronic document-collection module.

Business Analyst

D. Tech

December 2005 – January 2007 (1 year 2 months) London, United Kingdom

Generated, reviewed and revised requirements, specifications, business processes and recommendations for client problem domains. Created client functional and system design specifications. Interfaced between development team and clients to identify and convey details of required changes

Project Supervisor/ Tutor

University College Islamabad

November 2001 – July 2003 (1 year 9 months) Islamabad

Led research team in coordinating dissertation research projects. Assessed feasibility of initial dissertation proposals. Guided final year Information Systems undergraduate students through full dissertation process. Presented lectures for two graduate-level courses of external programme through the University of London.