Jahan Zeb

Intelligent Networks Engineer at Redknee

Location: Pakistan
Industry: Telecommunications

As a LinkedIn member, you'll join 225 million other professionals who are sharing connections, ideas, and opportunities.

See who you and Jahan Zeb know in common
Get introduced to Jahan Zeb
Contact Jahan Zeb directly

View Jahan's full profile

Jahan Zeb's Overview

Current

Intelligent Networks Engineer at Redknee
Customer Service Engineer (Intelligent Networks) at Nokia Siemens Networks Pakistan

Past

Customer Service Engineer (Intelligent Networks) at Nokia Siemens Networks Pakistan
Customer Service Engineer (OBS) at Nokia Siemens Networks
OSS Specialist (SPOTS/SC) at SIEMENS Pakistan Engineering Co. Ltd

Education

F.G Boys School, Islamabad

Recommendations

5 people have recommended Jahan

Connections

304 connections

Telecom professional with profound working experience in IN/VAS domain.

--- Certified IN TAC2 engineer of NSN Charge@Once Premium
--- Certified TAC2 engineer of NSN/Siemens ServiceXpress FrameWork Applications (ChrissXpress,SimXpress, VomsXpress)
--- Certified Fujitsu PrimePower Platforms hardware Engineer
--- LogicaCMG PSA, SMSC
--- NSN NetAct (OSS),
--- Switch Commander (Siemens OSS)
--- SPOTS mobile(Siemens OSS)
--- Working jointly with project managers, customer teams, CORE teams and NSN product line support (Germany/Austria/South Africa/China) to facilitate on-time project completion and delivery.
--- Troubleshooting and resolution of crucial issues within the stipulated time frames.
--- Task planning and follow-up

--- Telenor Pakistan
--- Mobilink GSM, Pakistan
--- Ufone Pakistan

Specialties

- NSN Charge@Once Select, Charge@Once Premium
- NSN NetAct 4.1/4.2
- Siemens SPOTS Mobile & Switch Commander
- Solaris, RedHat Linux, Oracle 10G/11G, Informix
- Analysis of CAP/INAP/MAP traces
- Testing and Acceptance of IN Platform & Services (Prepaid, Postpaid, Online Payment,
Recharging, Roaming).

Intelligent Networks Engineer

Redknee

Public Company; 1001-5000 employees; TSX:RKN; Telecommunications industry

April 2013 – Present (3 months) Islamabad

Customer Service Engineer (Intelligent Networks)

Nokia Siemens Networks Pakistan

Public Company; 10,001+ employees; NOK; Telecommunications industry

September 2008 – Present (4 years 10 months) Islamabad

Telenor Pakistan:
-----------------------
21 Charge@Once Premium 7.6/7.9 Platforms with 35 Million Subscriber base.

Main responsibilities:
===============
• Solving all the trouble tickets related to the Intelligent Networks software & hardware faults/bugs and configuration faults reported by the customer.
• Level 2 Support for IN platform operations and service administration
• ChrissXpress, Charge@Once Platform hardware/software/service upgrades (SUF, SCV, PatchAPS)
• Implementation and customer acceptance of new features(CR).
• Administration & trouble shooting of Charge@once IN, ChrissXpress (CX, TMD,Login Servers), @com, Backups, ESG VOMS, POS, USSD, IVR and PRESPs.
• Administrating Sun (V440, V890) & Fujitsu Siemens Clusters (PW1500 & PW900) including Storage Arrays CX300, UPS and Backup Jukeboxes.
• Troubleshooting issues regarding protocol to application level.
• Trouble shooting and analyzing issues related to Tariff tool.
• Providing 24/7 on call emergency support to customer.

Major Achievements:
• Performed ServiceXpress upgrade from 7.5 to 7.6.
• Performed SCV 6 upgrade/service bring-up roll-out on 20 IN platforms.
• Successfully performed the B&R Ver.10 & @COM Ver.10 upgrade.
• Performed rigorous acceptance testing, commissioning and integration of 3 new features (CLP3) on 21 INs that came in two phases. Formulated and customized the installation procedure locally to avoid total call outage. Solved the post upgrade issues.
• Successfully performed the upgrade of CLP3 features on ServiceXpress platforms & customer acceptance (ATMNs).

Customer Service Engineer (Intelligent Networks)

Nokia Siemens Networks Pakistan

Public Company; 10,001+ employees; NOK; Telecommunications industry

June 2006 – August 2008 (2 years 3 months)

Mobilink Pakistan:

Responsibilities:
• NSN IN platforms Network Integration and Prepaid Services SW testing with project development and verification teams.
• Customer on-site SW installation & testing, conducting customer acceptance testing.
• Level 2 Support for NSN IN platform operations and service administration, .
• Troubleshooting and Trace analysis of the problems and implementation of workarounds and solution.
• Follow up with NSN International product line support (Germany, Austria, Hungry) for fault reports and technical queries through NSN tools ICTS and Resolve.
• Customized tariff administration and SS7 administration.
• ChrissXpress, IN platform & Subscriber migrations.
• Coordination of O&M meetings with the Customer involving resolution of issues, planning the integration of new entities & planning Rollout / Installation / Upgrade activities.

• Customer interfacing, Planning and supervision of System’s Installation, Prepaid System Updates/Upgrades and troubleshooting, System Integration, Acceptance tests, Network Integration, enabling local team.

Job Specific Skills:
Operating Systems: Sun Solaris 9.0 , Windows Server 2000, Windows Xp,
Data Base :Oracle 9/10 , SQL.
Analysis Tools: Acterna SS7 trace analyzer.
Reporting Tools: NSN ICTS remedy tool.
Programming Tools : Unix shell scripting
Protocols: SS7 :INAP, CAP ,MAP & SIGTRAN

Customer Service Engineer (OBS)

Nokia Siemens Networks

Public Company; 10,001+ employees; NOK; Telecommunications industry

November 2007 – April 2008 (6 months) Pakistan

Project: Mobilink Pakistan
I have successfully done the project of installation/commissioning and integration of one NetAct Regional Cluster (RC) in Mobilink project.

Job responsibilities:
• I had provided system administration, O&M support for NetAct 4.1/4.2/5 platform at Tier-2 level.
• Troubleshooting and resolving the NetAct applications & system operation related issues & faults.
• Performing ticket handling, collection of system specific symptoms, and initial analysis of symptoms, opening and forwarding tickets at Tier-3 level.
• Tickets follow up with customer & Tier -3 level.
• Troubleshooting assistance & emergency on call support (24/7) to customer.
• Providing on site support for customers in emergency cases.
• Executed Installation of updates/CD Sets/TNs on NetAct platform.
• NSN NEs integration (BSC, SGSN, MSS, MGW, HLR, RNC) to NetAct Systems, Cisco routers/switches installation/configuration.
• Configuration of DCN routers & switches & Installation/Activation of Citrix Metaframe server.
• Network Management System (Netact OSS Release 4.1, 4.2 Support, Operation & Maintenance for GSM networks, GSM signaling).
• OSS4 administration and troubleshooting of various problems in Nokia NetAct.
• Customization of Reporting Suite and some OSS Reporting tools so that reports can be send to customers via email.
Major Achievements:
• Successfully done the integration of NSN NEs (MSS 13.5, MGW, CDS & Charging Gateway) with NetAct platform.
• Successfully completed the NetAct system acceptance with the customer.
• Created and implemented customized PM reports & KPIs using Report Builder in NetAct as per customer requirement with coordination of our PM team.
Major technologies exposure:
Nokia Siemens NetAct 4.1/5.0, HP-Unix, NetAct applications like Report Builder, KPI browser, Report Browser, MML commands.

OSS Specialist (SPOTS/SC)

SIEMENS Pakistan Engineering Co. Ltd

Public Company; 10,001+ employees; si; Electrical/Electronic Manufacturing industry

December 2003 – May 2006 (2 years 6 months)

Siemens Pakistan enjoys a leading position in Pakistan in the areas of Power Generation, Power Transmission and Distribution, Automation and Control, Industrial and Infrastructure Solutions, Medical Solutions, Transportation and Information Technology Solutions.

Products:
- SPOTS (Siemens OSS) Mobile
- Switch Commander (Siemens OSS)

• Provided Support for O&M functions of Siemens OSS product Switch Commander (Network Management Solution for SSS) at TAC-2 level.
• Provided Support for operation & maintenance of Siemens OSS product SPOTS (Network Performance Management Solution) at TAC-2 level
• Performed installation, commissioning, service upgrades for Switch Commander & SPOTS.
• Performed Software upgrades and patches installation for SPOTS & Switch Commander.
• Detecting and resolving the operation related issues/faults of Switch Commander & SPOTS.
• Performed ticket handling, collection of system specific symptoms, and initial analysis of symptoms, opening and forwarding tickets (fault reports & technical queries) at TAC-3 level.
• Tickets follow up with customer & TAC-3 level.
• Troubleshooting assistance & emergency support 24/7.
• Network elements (Siemens R99, Radio Commander) integration with Switch Commander & SPOTS Mobile.
• Provided on site support for customers in emergency cases.
• Performed installation, commissioning and integration of equipment and systems (HW & SW).
• Prepared & delivered coaching and training to customers and colleagues.
• Successfully executed system acceptance with customers.
• Contributed in emergency support service duties.
• Participated in regular review meetings with the customers.

• Remote and on-site technical support of users of GMS/UMTS network management tools. Planning and executing software rollout projects on customers. User training and support during their training on the job phase of using the tools.

IN@CIT2WS (IN TAC2 training & workshop)
- Nokia Siemens Networks
TAC2 Training ServiceXpress/ChrissXpress
- Siemens Austria
Fujitsu PrimePower Platforms hardware Certified Engineer
- Fujitsu Germany
NetAct TAC2 Training
- Nokia Siemens Networks, Singapore
CCNA (Cisco training Course)
- Corvit System, Islamabad, Pakistan
RedHat Linux Administration
- Corvit System, Islamabad, Pakistan

SCV6 upgrade on 20 IN Platforms in Telenor Pakistan
- August 2009 to October 2009
Team Members: Jahan Zeb
CLP3 Service Features upgrade for Telenor Pakistan
- March 2011 to September 2011
Team Members: Jahan Zeb

This project consists of two packages, i.e.
CLP3-Phase1
CLP3-Phase2

Following were the main changes and extension of IN service features in CLP3-Phase1:
1. Alternative Tariff
2. FnF Index Enhancement in Tickets

CLP3-Phase2 package of CLP3 project for Telenor Pakistan includes the following changes and extension of IN service features:
1. Buy More Money
2. GPRS Bill Shock Prevention